Exam Description
The 640-461 Introducing Cisco Voice and Unified Communications (ICOMM) v8.0 exam is associated with the CCNA Voice certification. This exam tests a candidate's knowledge of the architecture, components, functionalities, and features of Cisco Unified Communications solutions. It also tests the knowledge needed to perform tasks such as system monitoring, moves, additions and changes on Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Connection, and Cisco Unified Presence. Candidates can prepare for this exam by taking the ICOMM v8.0 Introducing Cisco Voice and Unified Communications Administration v8.0 course..
Exam Topics
The following topics are general guidelines for the content likely to be included on the Introducing Cisco Voice and Unified Communications (ICOMM) v8.0 exam. However, other related topics may also appear on any specific delivery of the exam. In order to better reflect the contents of the exam and for clarity purposes, the guidelines below may change at any time without notice.
Describe the characteristics of a Cisco Unified Communications solution
Describe the Cisco Unified Communications components and their functions
Describe call signalling and media flows
Describe quality implications of a VoIP network
Provision end users and associated devices
Describe user creation options for Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
Create or modify user accounts for Cisco Unified Communications Manager
Create or modify user accounts for Cisco Unified Communications Manager Express using the GUI
Create or modify endpoints for Cisco Unified Communications Manager
Create or modify endpoints for Cisco Unified Communications Manager Express using the GUI
- Describe how calling privileges function and how calling privileges impact system features
- Create or modify directory numbers
- Enable user features and related calling privileges for extension mobility, call coverage, intercom, native presence, and unified mobility remote destination configuration
- Enable end users for Cisco Unified Presence
- Verify user features are operational
Configure voice messaging and presence
Describe user creation options for voice messaging
Create or modify user accounts for Cisco Unity Connection
Describe Cisco Unified Presence
- Configure Cisco Unified Presence
Maintain Cisco Unified Communications system
Generate CDR and CMR reports
Generate capacity reports
Generate usage reports
- Generate RTMT reports to monitor system activities
Monitor voicemail usage
- Remove unassigned directory numbers
- Perform manual system backup
Provide end user support
Verify PSTN connectivity
Define fault domains using information gathered from end user
Troubleshoot endpoint issues
- Identify voicemail issues and resolve issues related to user mailboxes
Describe causes and symptoms of call quality issues
Reset single devices
- Describe how to use phone applications
